@dashrender said in SodiumSuite Helpdesk Time:

@dbeato said in SodiumSuite Helpdesk Time:

IN NJ for example I can bill by the minute, I used to bill in 8 or 12 minutes increments.

Seems arbitrary - did you have a reason for that?
I bill clients on the 15 min, have to include the transition time they are costing me.

It's all arbitrary.

@travisdh1 said in SodiumSuite Helpdesk View:

@dbeato I was going to ask about this. I've seen this on every size screen I look at the helpdesk on.

Yeah, it is very strange.

@dashrender said in SodiumSuite Helpdesk Emails:

Are they really?
It's possible they are using gmail as a relay, it's also possible they email direct, but that Send From is just listed as his address.

Definitely things to look into for SPF related blocking, etc.

Nothing is blocked 😞 so I see it is directly.

@scottalanmiller Thanks. Thought I had done that, lol.

@gjacobse said in Sodium: Custom Ticket Views:

@danp said in Sodium: Custom Ticket Views:

@quixoticjeremy said in Sodium: Custom Ticket Views:

that being said it's being worked on from the standpoint of logins should timeout ....overnight.... so you should have to login in the morning anyways.

Has this change been pushed out? FWIW, I didn't get auto-logged out overnight.

I dont' get auto-logged out either.

No one does yet.

This issue has been resolved and will be fixed in the next release.

@danp said in Sodium: Ticket layout:

@scottalanmiller said in Sodium: Ticket layout:

Having delete anywhere that people look at it all of the time is probably bad. That's a super special case button that should almost always route to a manager for approval and should be trivially disabled as it often would need to be forbidden.

Along this lines, perhaps this should be a setting under Group Permissions.

This could definitely be a good route to go with this.

Sounds like a solid enough plan. @QuixoticJeremy

Tagging @Sodium

Hopefully soon-ish there will be workflows for things like ticket closings so that there can be customer defined actions, checks, or whatever when something like that happens.

@dustinb3403 said in Sodium Helpdesk: Cannot Change Organization After Ticket Creation:

@scottalanmiller said in Sodium Helpdesk: Cannot Change Organization After Ticket Creation:

@dustinb3403 said in Sodium Helpdesk: Cannot Change Organization After Ticket Creation:

I would think not changing the organization of the ticket would be a good thing in most cases.

Add an option, but also a confirmation.

Are you sure you want to change this tickets Org to " "?

"Most cases." Problem is, if there are any cases, it needs to be able to be changed. You don't want ticket data going to the wrong entity. I can't think of any case where it would be okay to be locked.

That was my point, allow the change, but confirm it before it's set. You don't want a ticket getting moved from one org to another org with sensitive information in it, by mistake.

Makes sense.

What are likely departments for people to choose...

IT HR Operations Finance Facilities Catering Core Management Sales Marketing Security

We've confirmed that this is working now.

@dashrender said in Sodium Help Desk: Contacts Empty Intially:

Can you still save your new tickets?

Yes, Chrome on Ubuntu, working fine.

@Dashrender now that you are able to create tickets and so is scott, would you mind resolving this? I've already got that other thing logic ticketid point on my to do list.

@quixoticjeremy said in Sodium Helpdesk: Ticket CC:

Then I just look at my list after knocking that release and my list has actually gotten longer... hmmmm, how did that happen? Do you have any idea how that happened @QuixoticJustin ???? 🙂

Well if you were moving a bit faster, the list might be getting shorter, rather than longer, you see.

@bigbear said in Sodium Helpdesk: An Attachment Has Been Added:

@quixoticjeremy said in Sodium Helpdesk: An Attachment Has Been Added:

This has been resolved and now looks as it should:

0_1502332258554_237e49c0-73f8-4d4b-b32f-53444b300a06-image.png

I kind of miss the old way now where the attachment was a surprise. This way I could troll another person in the ticket system.

But I suppose practicality dictates the current way.

So is it an internal only ticket system or something the end customers log in to as well?

We do have plans in the works for client portal so that end customers will be able to see external facing notes etc. Not sure when that is going to happen yet but it is a priority, absolutely.

This has been resolved as well.

This upcoming release will allow users to fully delete tickets (and all information that is tied to the ticket).